Perhaps the clearest illustration of how our emphasis on genuineness impacts you, is captured in The RSI Promise™. It describes the specific behaviors you and your staff can expect from each one of us.

	We'll Be Friendly In an increasingly impersonal world, you deserve to be treated with genuine warmth and a caring, human touch.
	We'll Communicate in Plain, Simple English No technical terms. No industry jargon.
	We'll Call You Back You deserve a prompt response to every call, fax, and e-mail.
	We'll Honor Our Commitments We'll do what we say we're going to do, when we say we're going to do it.
	We'll Be Knowledgeable It's our responsibility to have and/or get the technical expertise to answer your questions correctly.
	We'll Be Straight With You If we don't know the answer, we'll say so and we'll get it.
	We'll Be Thorough We'll explore issues from multiple angles, looking for every possible way to solve your problem – conventional and unconventional.
	We'll Own Your Problem We'll give you the advice and support we'd give to a member of our own family.